🔄 Return, Refund & Exchange Policy

Last Updated: Aug. 28, 2025

Future updates will be posted on this page.

At Essenzar LLC, we partner with trusted third-party suppliers and fulfillment centers to bring you a wide range of products at competitive prices. While we carefully select our partners to ensure quality and reliability, we understand that issues may occasionally occur. This Refund & Return Policy outlines when and how you may request a refund, replacement, or exchange for products purchased on https://essenzar.com.

1. Eligibility for Refunds & Returns

1.1. – Refunds, replacements, or exchanges are available in the following cases:

The order is significantly delayed or lost in transit beyond our stated delivery times.
The product arrives damaged, defective, or unusable.
The wrong item, size, or color was delivered.
Essential items or accessories are missing from your order.

1.2. – Requests must be submitted within 30 days of delivery (based on tracking).

1.3. – Items must be unused, in original packaging, and in resellable condition unless defective.

2. Non-Refundable Situations

2.1. – Refunds or exchanges will not be issued if:

The customer provided an incorrect or incomplete shipping address.
The package was refused, unclaimed, or rejected by customs.
The product shows normal wear, small cosmetic defects (e.g., minor scratches, slight wrinkles), or typical factory variations.
The customer changes their mind after delivery.
Variations occur in packaging or labeling due to fulfillment by third-party suppliers.
Customized or personalized products cannot be refunded unless defective

3. Damaged or Defective Products

3.1. – If a product arrives damaged, please contact us within 7 days with photos or videos.

3.2. – Depending on the issue, we will:

Issue a full refund.
Send a replacement at no additional cost.
Offer a partial refund or discount/store credit for minor issues that do not affect product use

4. Orders Not Received

4.1. – If tracking shows delivered but the order was not received, please check with your local courier/post office first.

4.2. – If the package cannot be located, a non-delivery certificate from your local post office may be required to process a claim.

4.3. – If your order is still in transit beyond the maximum delivery timeframe (see Shipping Policy), you may request a refund or replacement.

5. Incorrect or Missing Items

5.1. – If you receive the wrong product, we will send the correct item at no cost.

5.2. – If an item or accessory is missing, we will send the missing part or issue a partial refund.

5.3. – If color/size variations occur due to third-party suppliers but do not affect functionality, partial refunds may be offered.

6. Exchanges

6.1. – Exchanges are available only for defective or incorrect products.

6.2. – Due to third-party fulfillment and international logistics costs, we do not accept exchanges for size preference or change of mind.

7. Order Cancellations

7.1. – Orders can only be canceled before they are processed by our suppliers.

7.2. – Once shipped, cancellations are not possible.

7.3. – Customized or personalized items cannot be canceled after payment.

8. Return Shipping

8.1. – Returns must be pre-approved by our support team before shipping back.

8.2. – Customers are generally responsible for return shipping costs unless the issue was caused by our error or our supplier’s mistake.

8.3. – Due to high international shipping costs, in most cases we do not require physical returns — refunds/replacements may be approved upon proof (photos/videos).

This helps you save the high cost and long wait times of international return shipping.
If a return is required, our support team will provide the return address and instructions.

9. Refund Processing

9.1. – Once approved, refunds are processed within 5–10 business days to your original payment method.

9.2. – Processing times may vary depending on your bank, card issuer, or payment provider.

10. Important Notes on Third-Party Fulfillment

10.1. – Since products are shipped directly from third-party suppliers (mostly in China), there may be:

Packaging differences (branding, labeling).
Slight variations in product appearance.
Delivery delays caused by suppliers, carriers, or customs.

10.2. – Essenzar LLC will always do our best to support you, working closely with our suppliers to resolve any issue quickly — even when delays are outside our direct control.

11. Contact Us

11.1. – For refund, return, or exchange requests, please contact our support team with your order number, description of the issue, and supporting photos/videos (if applicable):