Return, Refund & Exchange Policy

Your satisfaction is our priority. If something isn't right with your order, we're here to make it right. Please read our policy below.

Return Eligibility

You may return eligible items within 30 days of the delivery date, subject to the conditions below.

Items Eligible for Return

• Unopened fragrances in original, undamaged packaging with all seals intact
• Incorrectly sent items (wrong product or size)
• Items that arrived damaged or defective

Items Not Eligible for Return

• Opened or used fragrances (for hygiene and safety reasons), unless defective or incorrectly sent
• Items purchased on final sale or marked as non-returnable at the time of purchase
• Items returned after 30 days of delivery
• Items without original packaging or with removed security seals
• Gift cards

How to Start a Return

1. Log in to your account and go to My Account → Orders
2. Select the order containing the item(s) you wish to return
3. Click "Request Return" and select the reason
4. We will review your request and email you a prepaid returns label within 1–2 business days
5. Pack the item securely in its original packaging and attach the returns label
6. Drop it off at your nearest carrier location

If you don't have an account (guest checkout), please contact us with your order number and we'll arrange the return for you.

Return Shipping

For defective, damaged, or incorrectly sent items, we will cover the full cost of return shipping with a prepaid label.

For change-of-mind returns of eligible unopened items, a return shipping fee may be deducted from your refund, or you may be asked to arrange and cover return postage. This will be communicated when your return request is approved.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method:

• Credit/debit card: 5–10 business days to appear on your statement
• PayPal: 3–5 business days

You will receive an email confirmation once your refund has been processed. If you haven't received your refund within 10 business days of our confirmation, please check with your bank before contacting us.

Exchanges

We do not offer direct exchanges. To exchange a product, please return the original item following the process above, and place a new order for the item you want. This ensures you receive your new item as quickly as possible without waiting for the return to be processed.

Damaged or Defective Items

If your item arrived damaged or is defective, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Photos showing the damage or defect

We will arrange a free replacement or full refund at no cost to you. In most cases, you will not need to return the damaged item.

Cancellations

Orders can be cancelled within 2 hours of placement, before processing begins. Please contact us immediately with your order number. Once dispatched, cancellation is not possible — please use the returns process after delivery.

Consumer Rights

Nothing in this policy affects your statutory rights as a consumer. You may have additional rights under applicable consumer protection law in your country of residence.

Contact Us

For any return or refund queries, please contact our support team. We aim to respond within 24 hours, Monday–Friday.