Last updated: May 2025
If you're not completely satisfied with your purchase, return it within 30 days of delivery for a full refund or exchange — no questions asked.
Return eligible items within 30 days of delivery for a full refund.
Refunds processed within 5–7 business days to your original payment method.
Exchange for a different product, size, or color — subject to availability.
Email support@essenzar.com or use our Contact page with your order number, the item(s) you're returning, and the reason for your return.
We'll review your request and send a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.
Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the package. Use a trackable shipping method.
Once we receive and inspect the item, we'll process your refund or ship your exchange within 5–7 business days. You'll receive a confirmation email.
Refunds are credited to the original payment method. Credit card refunds may take an additional 3–5 business days to appear depending on your bank.
We process refunds within 5–7 business days of receiving your returned item. You'll receive an email confirmation once the refund is issued.
Prefer store credit instead of a refund? We'll issue it with a 5% bonus on the refund value — valid for 12 months on any future purchase.
Defective, damaged, or incorrect items: We provide a prepaid return label — no cost to you.
Change of mind returns: The customer is responsible for return shipping fees. We recommend using a trackable shipping service.
Exchanges: We cover shipping on the replacement item sent to you. Return shipping for the original item follows the same policy above.
Items returned without a Return Merchandise Authorization (RMA) number may be refused or delayed. Always contact our support team to receive your RMA before shipping anything back.
Get in touch with our support team and we'll take care of you.
Contact Support