Your satisfaction is our priority. If something isn't right with your order, we're here to make it right. Please read our policy below.
You may return eligible items within 30 days of the delivery date, subject to the conditions below.
If you don't have an account (guest checkout), please contact us with your order number and we'll arrange the return for you.
For defective, damaged, or incorrectly sent items, we will cover the full cost of return shipping with a prepaid label.
For change-of-mind returns of eligible unopened items, a return shipping fee may be deducted from your refund, or you may be asked to arrange and cover return postage. This will be communicated when your return request is approved.
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method:
You will receive an email confirmation once your refund has been processed. If you haven't received your refund within 10 business days of our confirmation, please check with your bank before contacting us.
We do not offer direct exchanges. To exchange a product, please return the original item following the process above, and place a new order for the item you want. This ensures you receive your new item as quickly as possible without waiting for the return to be processed.
If your item arrived damaged or is defective, please contact us within 48 hours of delivery with:
We will arrange a free replacement or full refund at no cost to you. In most cases, you will not need to return the damaged item.
Orders can be cancelled within 2 hours of placement, before processing begins. Please contact us immediately with your order number. Once dispatched, cancellation is not possible — please use the returns process after delivery.
Nothing in this policy affects your statutory rights as a consumer. You may have additional rights under applicable consumer protection law in your country of residence.
For any return or refund queries, please contact our support team. We aim to respond within 24 hours, Monday–Friday.