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Once your order ships, you will receive a confirmation email with a tracking number. You can also view live tracking by visiting My Account → Orders. Tracking updates may take 24–48 hours to appear after dispatch.
Delivery times depend on your location and the shipping method selected at checkout:
Please note that processing takes 1–2 business days before dispatch. During peak periods (holidays, sales), allow an extra 1–3 days.
Yes — we ship worldwide. International delivery typically takes 10–21 business days depending on the destination country and local customs clearance. Import duties or taxes may apply and are the responsibility of the recipient.
Orders can be modified or cancelled within 2 hours of placement, before processing begins. Please contact us immediately with your order number. Once an order has been dispatched, it cannot be cancelled — you may instead initiate a return after delivery.
First, check with neighbours and your building's reception or mailbox area. If the parcel still cannot be located, contact us within 7 days of the marked delivery date and we will investigate with the carrier on your behalf.
We offer hassle-free returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Opened or used fragrances cannot be accepted for return unless they arrive damaged or defective.
Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.
We sincerely apologise. Please contact us within 48 hours of delivery with photos of the damage or incorrect item and your order number. We will arrange a replacement or full refund at no cost to you — no return shipping required.
Refunds are processed within 5–7 business days of us receiving your returned item. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.
Yes. Every fragrance sold on Essenzar is 100% authentic. We source directly from verified suppliers and authorised distributors. We do not sell imitations, duplicates, or "inspired by" products.
The difference lies in the concentration of fragrance oils:
Longevity varies by concentration, skin type, and climate. On average:
Store fragrances away from direct sunlight, heat, and humidity. A cool, dark place — like a drawer or cupboard — preserves the scent for longer. Avoid keeping them in the bathroom where temperature fluctuates. Properly stored, most fragrances last 3–5 years unopened and 1–3 years once opened.
Many fragrances contain common allergens such as linalool, limonene, or eugenol. Full ingredient lists are listed on each product page where available. If you have known sensitivities, we recommend patch-testing on a small area of skin before full application. Consult a doctor if you have severe allergies.
We are working on introducing sample sets and discovery kits. Sign up to our newsletter or check back soon — we'll announce when samples become available.
We accept all major payment methods including:
All transactions are secured with SSL encryption. We do not store your card details.
Absolutely. Our checkout is protected by industry-standard SSL (HTTPS) encryption. Payment processing is handled by PCI-DSS-compliant providers (Stripe and PayPal). Your financial details are never stored on our servers.
Prices are displayed in USD by default. Your bank or payment provider will handle currency conversion at their prevailing exchange rate if you pay in a different currency. Any foreign transaction fees are set by your bank and are outside our control.
No — you can check out as a guest. However, creating a free account lets you track orders, save addresses, view your order history, and access exclusive member offers.
Click Forgot Password on the login page. Enter your email address and we'll send you a reset link within a few minutes. Check your spam folder if you don't see it.
We use your data only to process orders and provide customer support. We never sell your personal information to third parties. For full details, please read our Privacy Policy.
Click the Unsubscribe link at the bottom of any marketing email, or manage your preferences in My Account → Notifications.
Our support team is available Monday–Friday, 9am–6pm (GMT). Reach us via the Contact Us page and we'll respond within 24 hours.